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Booked an ITISON deal for 2, 2 courses and a bottle of wine for £49 at 6:30. We decided to go a little early and have a pre-dinner drink. There was one other table with people sitting outside, and as it was a warm evening I ordered a pint of lager & lime and a large white house wine and took a seat outside as it was cooler. It turned out the lager was a craft lager and warm to boot, the wine was no better, cheap vinegar and totally undrinkable, when my wife asked if there was another wine of better quality the waitress suggested that she should put some lemonade in it to mask the taste, I cannot stand craft beers and asked if there were any other lagers, no, was the curt response from the rude waitress, We asked if this is the same wine that comes with the deal? Yes, it is, and on that we said we cannot drink either of these drinks and cancelled our table. We were charged £16.10 for 2 undrinkable drinks and promptly left.
If the owners are reading this, the best thing you could do is remove your rude waitress, get a choice of decent (cold) beers and wines and start offering a service rather than having customers walk out.
Ronzio Broomhill已於2026年8月29日回覆Thank you for reviewing our establishment. We feel it necessary to address several inaccurate statements made in your review.
* **Booking Procedures:** As stated on Itison, promotional vouchers cannot be redeemed through online bookings and strictly require direct telephone reservations.
* **Beverage Selection:** Our house Viura is widely appreciated by guests. Staff offered an upgrade option, which was declined to avoid an extra charge on an already exceptional £49 offer for a two-course meal and wine for two.
* **Capacity & Offerings:** With ~35 indoor and 20 terrace seats, our selection of 3 draft and 6 bottled beers fully meets guest needs.
* **Professionalism:** We firmly reject any derogatory or inappropriate remarks toward our team.